1077 Reviews Found
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Confirmed Service Customer
Raul was fantastic, got my truck completed ahead of schedule before the 4 to 6 weeks as promised. However my truck was not washed as expected. The service writer on Saturday was not a very pleasant women. Thought I was invisible for almost 10 minutes while waiting in the service area. Found it curious as to why a new DPF filter needed to regen the moment the truck got up to operating temperature after leaving HB GMC. The only reason this review got got 4 stars instead of 1 was because of Raul.
Eric W.
BOX ELDER
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Confirmed Sales Customer
My wife and I went car shopping last week. I had heard a little bit about Henry Brown Buick and decided to check them out. I had never owned a Buick before but thought it was a pretty good car from what I had seen on the TV commercials. We knew we wanted a small to mid-size car and the Buick Encore fit the bill. We looked at two of them and liked the red one. I drove it a few miles and it handled very well. I NEVER make a purchase of that amount in the same day, but I did that day. I usually sleep on it overnight or maybe several. We have had this car only a week so far but I don’t want my old car back. lol I don’t know how long Spencer has been selling cars, but I think he did an excellent job for me and for the dealership as well. He was very patient with us. Thank you Spencer.
Gary L.
SAN TAN VALLEY
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Confirmed Service Customer
The work was done in a timely manner, and done to satisfaction.
Brian B.
CHANDLER
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Confirmed Service Customer
My advisor took care of getting me a loaner and kept me informed of the progress on my vehicle.
Dan C.
MESA
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Confirmed Service Customer
Raul is very friendly and helpful Beautiful facility clean and organized.
Jule B.
APACHE JCT
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Confirmed Service Customer
I was in for an oil change, that went very well. Kindly asked if someone could wipe down the inside of the windshield because on the pick up date when we purchased the car they rushed it through. I was told I would need to make an appointment with Detail, or contact our Salesperson and have him handle it! We’ve purchased a couple of vehicles from Henry, and we are certainly not special people by any means……however…. REALLY??? A simple gesture like wiping the windshield down just doesn’t work for me. Most Sincerely, Connie Moen
Connie M.
MESA
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Confirmed Service Customer
I arrived 10 minutes late, so my fault. But as I arrived late. I noticed that my service agent arrived at the same time. The gentlemen that help as I drove up told he she was on a call with a customer and she would be out to help as soon as she was done. which took another 15 minutes. If someone was just entering the work place it should, you should not tell customer she was on the phone when she walks past you. Doesn't look very good. So she checks in my Yukon. Tells me it will take an hour to 1 hour 30 minutes give or take. The time 11:30ish. By the time I leave the service commercial fleet its 2:25pm. I took long then the time given. Customer arrived after me left before me. So this service was not the best. Was this because I arrived 10 minutes late. I had arrived late I forgot my business cell and had to go back home to get it. Which I call to inform I was running late. It would be 10 minutes. If you are running behind and you know that we are waiting inform the customer, just like if we need filters. Its that simple.
John L.
GILBERT
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (866) 634-5693 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Tires were not rotated, even thou it was stated as completed on work order. How could tech measure brake pad life as stated on work order? Very disappointing after waiting 2 hours on Friday afternoon. Now I have to drive 20 each way to come back and have tires rotated.
Jeffery C.
MESA
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (866) 634-5693 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
As always the service dept did a great job. In my mind Mr Mike Meade is a special service adviser
Leonard F.
MESA
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Confirmed Sales Customer
This is our third purchase at Henry Brown GMC, excellent customer service.
Stephen M.
CHANDLER
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Confirmed Service Customer
Joe Stenz has been my advisor for years and the quality of service I receive every time is nothing less than amazing. Thank you!
Julio C.
CHANDLER
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Confirmed Sales Customer
Shawn is absolutely amazing! He always goes above and beyond for us. Hes very patient and helpful in the process of buying a car.
Delanee B.
FLORENCE
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Confirmed Service Customer
Mr. Mike mead s an awesome customer service Always always reliable and helpful.
Rolando R.
MESA
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Confirmed Service Customer
A minor adjustment by Heidi fixed my problem. But she sensed an even bigger problem and replaced my "on its last leg" battery. She's the BEST!
Carol M.
QUEEN CREEK